Privacy Policy

This Privacy Policy describes how Private-Eye Digital Forensics, LLC ("Private-Eye," "we," "us," or "our") handles information collected through privateeyedigitalforensics.com (the "Site"). We are a Texas-licensed investigations company (Texas DPS Private Security Program license #A31200301). By using the Site, you agree to this policy.

1. Information we collect

Information you provide

When you contact us through the intake form, by email, or by phone, we collect the information you choose to share. This may include your name or a pseudonym, your contact details, and a description of your situation. Please do not submit passwords, recovery phrases, account credentials, or highly sensitive material through the website form. If those are relevant, we will request them through a secure channel after an engagement begins.

Information collected automatically

Like most websites, our hosting provider and analytics tools automatically record technical information when you visit, such as your IP address, browser type, device type, referring pages, and the pages you view. This information helps us keep the Site secure and understand how it is used.

Cookies and analytics

We use Google Analytics (GA4) to understand how visitors use the Site. Google Analytics sets cookies and similar identifiers that collect usage data on our behalf. We use this data in aggregate to improve the Site. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google's browser opt-out add-on. We honor recognized opt-out signals, including the Global Privacy Control (GPC), where technically feasible.

Third-party services

The Site relies on a small number of third-party providers that may process limited technical data as part of delivering the Site:

• Google Fonts, which serves the typefaces used on the Site and may log your IP address.
• Google Analytics, which provides the usage measurement described above.
• Our hosting and content-delivery provider, which serves the Site and maintains standard server logs.

2. How we use information

We use the information we collect to:

• Respond to your inquiry and scope a possible engagement.
• Provide, maintain, and secure the Site.
• Understand and improve how the Site is used.
• Comply with legal, regulatory, and licensing obligations.
• Detect, prevent, and address fraud, abuse, or security issues.

3. We do not sell your information

We do not sell or rent your personal information, and we do not share it for third-party advertising beyond the analytics described in this policy. We do not use the content of your inquiry for marketing.

4. How we share information

We share information only in limited circumstances:

• Service providers. With vendors who host the Site or provide analytics, under contracts that limit their use of the data.
• Legal and safety. When required by law, subpoena, or court order, or to protect rights, safety, or property.
• At your direction. With people you ask us to involve, such as your attorney.
• Business transfer. In connection with a merger, sale, or reorganization, subject to this policy.

5. Confidentiality of inquiries

We treat the substance of your inquiry as confidential from the moment it reaches us. Inquiry information is not indexed for public search and is not published. If we do not proceed to an engagement, we destroy the inquiry materials within 30 days. Once an engagement begins, the handling and retention of case information is governed by your engagement letter, our professional obligations, and applicable Texas law rather than by this Site policy.

6. Data retention

We keep website analytics data for the retention period configured in our analytics settings. We keep inquiry information only as long as needed to respond, and we destroy it within 30 days if no engagement follows. Records tied to an active or completed engagement are retained under the terms of that engagement and Texas law.

7. Data security

We use reasonable administrative and technical safeguards to protect information. No website or method of transmission is completely secure, so we cannot guarantee absolute security. For your protection, do not send credentials or highly sensitive files through the website form.

8. Your Texas privacy rights

Depending on applicable law, including the Texas Data Privacy and Security Act, you may have the right to:

• Confirm whether we process your personal data and access it.
• Correct inaccuracies in your personal data.
• Request deletion of your personal data.
• Obtain a portable copy of data you provided, where applicable.
• Opt out of the sale of personal data or targeted advertising. We do not engage in either as described above.

To exercise a right, contact us using the details below. We will verify your identity before responding and will respond within the time required by applicable law. If we decline a request, you may appeal by replying to our response, and you may contact the Texas Attorney General if you have concerns.

9. Children's privacy

The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children through the Site. Forensic examination of a minor's device, when we perform it, occurs only under a separate engagement authorized by a parent or legal guardian and is not governed by this Site policy.

10. Third-party links

The Site may link to third-party websites. We are not responsible for the privacy practices or content of those sites, and this policy does not apply to them.

11. Changes to this policy

We may update this policy from time to time. When we do, we will revise the effective date above. Material changes will be reflected on this page. Your continued use of the Site after an update means you accept the revised policy.

12. Contact us